Workshop "Technology and Social Action: Designing a future" (Sheffield, 20-21 June 2005)



Technology and Social Action:
Designing a future

Sheffield, UK, June 20 & 21, 2005

A WAY FORWARDS

Citizen involvement in civil society goes far beyond just voting. Social
action takes effect by capturing the imagination of individuals, engaging
in dialogue, galvanizing direct collective effort and bringing about
change. Trade unions, residents' associations, environmental and
development groups, voluntary & community organisations, campaigns for
freedom of speech or human rights: all express the vital role of social
action in society.

The global diffusion of communication technologies in society has changed
the speed with which situations of social need are noticed, and the
ability of social actors to respond. Logistics and coordination within and
between groups benefits from technologies, from mobile phones and email,
from a simple spreadsheet, to complex project management software. How can
technologies and organisations be designed to facilitate effective social
action?

* How can individuals and organisations (NGOs) maximise their benefit from
technologies: e.g. online networks, electronic petitions,
(e-)participation, online fundraising, organisational learning and
development?

* What risks accompany the promise of technology to serve social action?
How can organisations respond to the different technical experience of
different members?

* How do technologies relate to organisational aims and open democratic
values?

* How can emerging social technologies (blogs, wikis, social bookmarking
etc.) be used to promote effective knowledge sharing and networking for
positive change?

* How should organisations respond to the very different attitudes to
technology amongst their members & supporters?

* How do technology costs and developments such as open-source software
impact on the work of organisations?

* How do current trends in technology impact on different groups in civil
society? How can organisations respond to these trends and set out
alternative directions?

* How can designers and design skills help improve the effectiveness of
social actors? What is the role of the arts in supporting social action?


YOUR VOICE COUNTS

We wish to bring together people involved in social action, as individuals
or as members of groups, to explore the potential of technology to assist
their actions, and the design challenge of finding effective ways to
utilise technology.

The Second Workshop on Technology on Social Action will take place at
Sheffield Hallam University, Sheffield on the 20th and 21st of June 2005.

WORKSHOP FOCUS

The workshop will be organised around three themes.

Free / Libre and Open-Source Software (FLOSS)

Open-source software might offer social action organisations lower
software costs, and shares similar values of openness and knowledge
sharing with the social action sector. But how well are current
open-source projects matched to the requirements of organisations in the
social action sector? Are there unmet requirements, or unrecognised
opportunities for innovation? Where can organisations turn for advice?
This theme will explore the current scope of open-source software and
services in relation to the needs of the social action sector, and develop
an agenda for future developments.

For more information about this theme, please contact Andy Dearden
(A.M.Dearden@shu.ac.uk)


STORYTELLING: narrative and drama to galvanise social action

People relate to one another way in all kinds of ways. Whenever calls to
take action are in the air, relations are more likely to be passionately
animated than colourless and objective. The conflict of voices wanting
different things can mean some people are put off entering the arena, and
that energy fizzles out before action can be taken. People have stories to
tell and to share, to mutually appreciate their excitement and their
grievances. The ability to engage through storytelling could be a way for
communities to build momentum, and to galvanise their efforts. This theme
will focus on innovating online environments that create opportunities for
dramatic and narrative storytelling and exchange. It will ask how to
create new electronic media that are designed for joint participation in
writer-reader, publisher-subscriber, actor-audience roles. The outcome
will be a set of design challenges, relating to technological
opportunities, the nature of social action and understanding of conflict,
narrative and drama.

For more information about this theme, please contact Leon Watts
(L.Watts@bath.ac.uk)


EVALUATING AND LEARNING FROM TECHNOLOGY PROJECTS

While there is a large body of research and knowledge to inform those
concerned with the design and use of digital technologies in business and
government, there is much less for those involved in social action
settings. The purposes, contexts and values of ICT use in social action
are frequently radically different, limiting the extent to which useful
knowledge can be inferred. Hence, effective evaluation can play an
important role as a vehicle for social and organisational learning about
technologies and their use. This theme will focus on exploring issues in
the philosophy, design, conduct and dissemination of evaluation of
technology-related projects. The objective is to ensure both that lessons
are learned and are presented in forms which can be applied in different
social action settings. The workshop will use one or more case studies
through which to identify key issues in T&SA evaluation.

For more information about this theme, please contact Steve Walker
(s.walker@leedsmet.ac.uk)

WORKSHOP STRUCTURE

Participants in the workshop will be invited to work with a sub-group on
one of the three themes. Each sub-group will collaborate over the two day
workshop to:

1. Share understandings of issues, drawing on historical and current
developments
2. Explore potential innovations in relation to the theme
3. Establish realistic design goals for the short and medium term.

Plenary sessions will permit the groups to share their findings, debate
and gain feedback from a wider audience.


HOW TO PARTICIPATE

If you participated in the first Technology and Social Action Workshop
(Held at Leeds earlier this year), then please email Paul Manning,
p.manning@shu.ac.uk, identifying which of the three themes you are most
interested in pursuing.

If you have not previously participated in the project, to apply please
email Andy Dearden: a.m.dearden@shu.ac.uk briefly explaining your relevant
interests and background in technology and social action.

Financial support for travel and accommodation is available but preference
will be given to members of voluntary organisations.

WHO ARE WE?

We are the organisers of the Technology & Social Action project.

We have been funded by the UK Arts and Humanities Research Board and
Engineering and Physical Sciences Research Council to advise them on the
design & technology research agenda for the 21st Century. We are committed
to finding out and properly communicating the needs and aspirations of the
social action user community for the design of sensible & usable
technologies.


STEERING GROUP

Andy Dearden, Sheffield Hallam University.
http://www.shu.ac.uk/schools/cms/teaching/amd
Mike Press, Director, Grays School of Art, Aberdeen.
http://www2.rgu.ac.uk/subj/ats/
Steve Walker, Leeds Metropolitan University
http://www.leedsmet.ac.uk/ies/im/people/swalker/
Leon Watts, University of Bath.
http://www.bath.ac.uk/comp-sci/people/csslw.shtml

ADVISORS

David Wilcox, Partnerships Online
http://www.partnershipsonline.org.uk




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