FRY: For First Time in War, E-Mail Plays a Vital Role



Edited/Distributed by HURINet - The Human Rights Information Network
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## author     : tkeenan@BINGHAMTON.EDU
## date       : 09.05.99
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[This article has been excerpted.]

CONFLICT IN THE BALKANS: NEWS ON LINE; For First Time in
War, E-Mail Plays a Vital Role By NEIL MacFARQUHAR

29.3.99 (New York Times): The E-mail messages from
Yugoslavia spill forth by the thousands, each freighted with
a miniature etching of life under the bombs.

"It's as big as a house -- the peasants had gone into the
hole and were looking around," a woman wrote from near the
town of Sabac, in southern Serbia, describing a bomb crater
to Dr. Krinka Petrov, a literature professor at the
University of Pittsburgh.

"Someone said it was made by a bomb launched from one of
those invisible airplanes because it was so big. The man
whose cornfield this was said he was going to charge tickets
for those who wanted to see the hole."

This is the first instance of warfare where a small but
significant slice of the population has Internet access. The
Yugoslavs, a technically savvy group for decades, have used
the Web to create an entire news network consisting of
E-mail exchanges, chat rooms and bulletin boards -- where no
rumor is too small to dissect at length and almost no hamlet
too remote to mention.

Members of the diaspora community, not sated by 24-hour
cable television news, catch themselves hunched over their
computer screens for five, six, seven hours a day, trolling
for reports from home.

"Sometimes if I log on in the middle of the night, the
people over there are giving me a play-by-play thing," said
Momir Milinovich, a 27-year-old law student at the
University of Illinois at Urbana. "They type things like
'The bombs are flying right over our heads.' "

Those living through the bombing in Serbia often find E-mail
better than uneven international telephone lines as a means
to reassure loved ones that they are O.K. It is also a way
for them to get around their state-controlled news media if
they do not have access to satellite television.

..the Internet's power to reassure equals its ability to
spread unease. Many Web correspondents who had been
communicating with ethnic Albanians in the Serbian province
of Kosovo find...their previous E-mail correspondents have
fallen ominously silent.

"The feeling is...we are participating in this war in a
strange way because of the Internet," said Aleksander
Slavkovic, 32, a computer engineer in Pittsburgh. "You feel
like you have access to the information firsthand."

Serbian chat room participants said...before the bombing
began, maybe 250 people would be logged on at once. Now as
many as 1,500 people clog the chat rooms simultaneously.
Each usually jumps right in with an urgent appeal for news
from his or her hometown.

Someone named Clo recently signed onto one of the chat rooms
by asking "Is there anyone from Kraljevo? Have they hit the
airport? Please tell me, my house is VERY close by."

Mr. Milinovich was frantic when he logged on last week. He
had tried calling his grandfather's house in the tiny
Montenegran coastal village of Morinj unsuccessfully for
days. A cousin in New York had heard...the town barracks was
hit in the first NATO air strikes.

When the law student posted a question in the chat room at
Montecafe.com, he got an instant answer. Dragan, a
20-year-old college student, was tapping away in Risan, a
town just four miles down the road from Mr. Milinovich's
family.

(Most of the people interviewed for this article insisted
..at most the first names of their correspondents be used,
in case the Yugoslav Government cracks down on them.) Dragan
told him...the nearest bombing was across the bay and no
civilian targets had been struck. He talked to Mr.
Milinovich's family and got back on line to assure him...
they were fine and had shelter if the bombing got close.

The Web often serves as a greater source of innuendo and
political screed than hard facts. ...the attacks on
President Slobodan Milosevic of Yugoslavia have almost
entirely evaporated as Serbs feel obligated to back their
Government during a war. But nothing spreads rumors faster
than having thousands of people chattering around the globe.

Despite the uneven quality of the information, those on line
say the Web tends to have more detailed reports of what
towns were hit and suffered civilian casualties.

Predrag Tosic, a 29-year-old graduate student in computer
science at the University of Illinois, left his computer
behind during a weekend trip to Milwaukee. "I felt bad
because in the hotel room I had to rely on CNN for several
days," he said.

Inside Yugoslavia, CNN and other international all-news
television stations are available via satellite, but the
Government has shut down B92, the main independent radio
station broadcasting from Belgrade.

Real Networks, a Seattle-based company that specializes in
distributing broadcasts over the Web has since put it on
line.  Mark Hall, a general manager for the company, said
the site gets about 30,000 to 40,000 hits daily.

..information coming from the ethnic Albanians in Kosovo
has dropped precipitously. Illyria, an Albanian-American
newspaper based in the Bronx, used to receive 250 E-mails a
day from various residents of Kosovo or from the bulletin
boards to which it subscribed.

On Thursday, with widespread reports...the Serbians were
carrying out reprisal attacks in Kosovo, the newspaper got
just two E-mail messages. "It is very frustrating to not
know if your family is alive or not," said Isuf Hajrizi, the
editor.

For those sitting under the NATO bombs in Serbia, the
Internet is a welcome distraction.

It is reassuring to be able to communicate with the outside
world, wrote Deana Srajber, a 29-year-old Web designer, in
response to an E-mail query from a newspaper reporter. "With
the Internet we have the means of telling the world about
how we feel about all this," she wrote. "The frustrating
part is that the world seems not to care how we feel."

------------------------------------
[This article has been excerpted.]

'Subject: We Are All In Danger'; In E-mail From Kosovo, A
Terrifying Message Jennifer Frey, Washington Post Staff
Writer

29.3.99 (Washington Post): The doctor sat at his desk last
Thursday evening expecting nothing more than the usual
e-mail missives from friends and a few colleagues. He was in
the study of his New York apartment when he saw an
unfamiliar e-mail address, followed by a subject line that
gave him an immediate chill.

"Subject:" it read, "We are all in big danger."

What followed was a message from a fellow physician in
Gjakova, Kosovo -- a plea, really -- that left the New York
doctor feeling both helpless and scared.

"There are many executions going on," the e-mail began. "I
didn't manage to make my family flee, so I am very concerned
about their sefety [sic]. You remember the Doctor [name
withheld], he was executed last night. All, old part of
Gjakova burned down. Several families are executed. Same was
done in Prishtina, Vushtri, etc. Bajram Kelmendi with his
two sons is executed. Sent [sic] this information wherever
you can."

Fearful of Serbian reprisals against his colleague, whom he
identified as an ethnic Albanian, and to protect others in
Kosovo with whom he has done relief work, the New York
doctor asked...he and the sender of the e-mail not be named.
Other Americans who have been in touch with friends and
colleagues in Kosovo provided The Post with copies of their
e-mail and details of their telephone conversations, and
made similar requests about identification.

"It came out of the blue," said the doctor, who has spent
significant time in Kosovo over the past nine years but had
not been back in six months. "I wasn't sure I even knew the
guy at first. His name didn't strike me as somebody I knew.
But it was sent to me.

"I was shocked when I read it. I wasn't sure what to do."

What the man did was follow his colleague's directions,
forwarding the message to every doctor and human rights
worker for whom he had an address.

"I sent it to an epidemiologist I know who knows Kosovo, I
sent it to a friend in Israel who knows Kosovo. I went to my
address book and anybody who is a doctor or concerned with
medicine, I sent it to them," he said. "I wasn't sure what I
thought they should do with it, other than be as shocked as
I am. ...the man said inform everybody, and I did."

Limited as they are, these communications provide another
glimpse inside Kosovo at a time when firsthand information
is scarce. With most Western journalists expelled from
Kosovo and television pictures limited to those provided by
Serbian state television, the rest of the world is dependent
on information gleaned from refugees streaming into nearby
countries, and on other means -- such as e-mail and phone
calls -- to understand the current situation in Kosovo.

Jennifer Leaning, a Harvard University doctor, understands
the concern of her New York colleague. A member of
Physicians for Human Rights, she participated in a
four-month investigation of the abuses suffered by ethnic
Albanian doctors and returned from her most recent visit to
Kosovo...March 19.

"He is at high risk," she said of the sender of the e-mail,
which was forwarded to her, "because our reports from inside
Kosovo indicate...the people being targeted are prominent
lawyers, prominent doctors, prominent politicians, people
who have worked with the human rights organizations."

Another e-mail provided to The Post was written Thursday by
an ethnic Albanian woman who has been involved in human
rights work in Pristina. The message was addressed to a

woman in Massachusetts, who also spoke to the sender by
phone.  The sender and several colleagues were turned away
at the Macedonian border one day before the message was
e-mailed.

"They looked like flames and falling stars," the e-mail
read, describing the bombs that had fallen on Pristina. " .
. . [T]hose watching from the windows felt the rush of the
wind blow on their nose and chest."

The Pristina woman, who had been in contact with friends in
Gjakova, also wrote of reports of violence in that town.

"They heard the screams around some houses," the e-mail
read. "Serb paramilitaries entered the home of [a doctor],
famous, respected and . . . killed him. Then they entered
the two homes of family [name withheld] and killed three
people.  As feared retaliation, it happened. Many arrests
have happened. No one knows to what direction arrested
people were sent."

One ethnic Albanian man has been trapped since the start of
the bombing at an apartment in Pristina. Huddled with nine
other family members -- including his wife, three children
and several in-laws -- the man does his best to keep track
of what is happening by watching the British Broadcasting
Corp. and SkyNews through his satellite dish. He has made
only one trip outside, to secure medical attention for his
5-month-old son, who was suffering from a hernia...the
family feared might require surgery.

"He is not going outside," said one American friend, who has
spoken to the man via telephone every morning since the
bombing began. "He made that one trip at great risk, because
he was scared for his son. He is afraid. I ask him every
day, 'Can I call you tomorrow?' and he says yes. I think he
and his family want us to call. It's a way to have some sort
of contact."

Another friend, who spoke to the man yesterday morning,
reported..."he did not want to talk long. I asked him if
they were thinking about sending the kids and the women to
Macedonia, but I don't think they want to be separated. It's
a very hard decision to make.

"He is aware...the police are entering nearby buildings and
selectively taking people out," she said, describing his
situation as similar to that of "a hostage."

In Maine, Alice Mead also makes a daily phone call to
Pristina, in search of news from the family of the
17-year-old Albanian girl, Yllka, who is living in her home.
For the first few days after the bombing began, Mead was
able to get through -- and learn...her friends were safe so
far, although the neighborhood bakery they had been
depending on for bread was out of flour and cooking oil. As
of Saturday, though, the phone only rings and rings and
rings with no answer.

"I do not know what it means -- if the phone is not working
or what," Yllka said yesterday afternoon after she made
several more unsuccessful attempts to reach her family. "I'm
really afraid."

As for the New York doctor who received the e-mail Thursday
evening, he has not heard from his Albanian colleague since.
He does not know if the man is alive, if he has managed to
escape or if he is trapped somewhere inside Gjakova. He only
knows...he cannot sit in New York and do nothing. He had a
trip to Kosovo planned for the day before the NATO bombing
began, and canceled it. Now, he is preparing to leave
tonight and make his way to the Balkans, as close to the
border of Kosovo as possible, to "set up a clinic to cater
to the refugees.

"I'm preparing right now to go back," he said. "I know it
sounds crazy. But we left a lot of doctors there, and they
are in trouble. They didn't want to leave, and now they know
how bad it is, and they don't know how to leave. They're
afraid to leave. The whole thing is overwhelming. I have to
do what I can."

-----
Internet Web sites pertaining to the Kosovo conflict:

Kosovo Home Page: http://www.kosova.com

Kosovo Information Center:
http://www-hri.org/news/balkans/kosova

Kosovo Liberation Peace Movement: http://www.klpm.org

Serbian sites:

Serbia Network: http://www.srpska-mreza.com

Serbian Unity Congress: http://www.suc.org

Serbia Ministry of Information: http://www.serbia-info.com

U.S. Military:

Department of Defense "Operation Allied Force" page:
http://www.defenselink.mil/specials/kosovo

Air Force "Operation Allied Force" page:
http://www.af.mil/current/kosovo

Other:

Federation of American Scientists (has links to other
pages): http://www.fas.org/man/dod-101/ops/cobalt- flash.htm

Radio21 (www.radio21.net/english/headlines.htm), an Albanian
operation, and Radio B92 Open Yugoslavia
(b92eng.opennet.org), which broadcasts in Serbian, are
literally reporting from the trenches.  Both offer audio
updates of breaking news.

An excellent starting point for Kosovo coverage is Yahoo
(headlines.yahoo.com/FullCoverage/World/Kosovo). The
Internet portal has assembled an impressive list of news
sources covering the Balkan intervention. Among the most
useful sites:

-- BBC News
(news.bbc.co.uk/hi/english/specialreport/1998/kosovo). In
several languages, the venerable London news service offers
the most comprehensive online coverage anywhere. Plenty of
live video and audio clips; stunning photos; well-researched
news stories and analysis; maps and interactive chat forums.

-- CNN (cnn.com/SPECIALS/ 1998/10/kosovo). Closer to home,
CNN is the front-runner among the major networks in its use
of online content. Its site is jammed with video clips; an
easy-to-understand time line of Serbian history dating back
to 1389; detailed profiles of the major figures in the
skirmish, including Yugoslav President Slobodan Milosevic
and message boards.

On Wednesday, CNN's Web site was viewed 31 million times;
only last fall's Starr Report, with 34 million "hits," was
more popular.

-- Central Europe Online
(www.centraleurope.com/ceo/special/kosovow/intro.html). For
a distinctly European take on war coverage, this site
reprints the latest news from the Prague Post, the Warsaw
Voice and the Slovak Spectator.

-- Crisisweb (www.crisisweb.org). The International Crisis
Group, a private, nonprofit organization devoted to
educating the rest of the world on international crises,
offers a sobering discussion of Yugoslavia.





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